Elite Private Care
Effective Date: February, 25, 2026

Elite Private Care respects your privacy and is committed to protecting the personal information of our clients, families, website visitors, and referral partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario’s Personal Health Information Protection Act (PHIPA).

By using our website or engaging our services, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Home address

  • Emergency contact information

  • Care preferences and service requirements

Health Information (when applicable)

  • Relevant medical conditions

  • Mobility limitations

  • Care instructions

  • Physician or healthcare provider information

This information is collected only when voluntarily provided by you or your authorized representative.

2. How We Use Your Information

We collect and use personal information to:

  • Provide private in-home care services

  • Assess care needs and develop care plans

  • Communicate with clients and families

  • Coordinate scheduling and service delivery

  • Process payments and maintain billing records

  • Respond to inquiries and service requests

  • Comply with legal and regulatory requirements

We only collect information that is necessary to provide safe and appropriate services.

3. Consent

By providing personal information to Elite Private Care, you consent to its collection, use, and disclosure for the purposes outlined in this policy.

You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide services.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • Secure digital record storage

  • Restricted access to authorized personnel only

  • Confidentiality agreements for staff

  • Secure communication practices

We retain information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Disclosure of Information

We do not sell or rent personal information.

We may disclose information:

  • With your consent

  • To healthcare professionals involved in your care

  • To regulatory authorities when legally required

  • In emergency situations where health or safety is at risk

6. Website Data & Cookies

Our website may collect limited non-identifiable information such as:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on site

This information is used for website performance and analytics purposes only.

We may use cookies to improve user experience. You may adjust your browser settings to refuse cookies.

7. Third-Party Links

Our website may contain links to third-party websites. Elite Private Care is not responsible for the privacy practices of external sites.

8. Access & Correction

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Ask questions about how your information is handled

Requests must be submitted in writing.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

10. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Elite Private Care
Phone: 416-817-9553
Email: info@eliteprivatecare.ca
Service Area: Greater Toronto Area